Arranging repairs relies on the contractor being able to access the property at the agreed time. If access isn’t available, it can delay the repair and may result in a call-out charge . This guide explains, in plain English, when a call-out charge may apply and how to avoid it. What is a call-out charge? A call-out charge is a fee a contractor may apply when they attend as booked but cannot carry out the work because there is no access  or a no-show  at the agreed time. When

From time to time we’re asked whether we let residential properties to businesses, companies, or “rent-to-rent” operators who then house staff, contractors, or other occupants. This post explains what rent-to-rent  usually means, why it’s commonly requested, and why Silver Oak Property does not offer rent-to-rent or company let arrangements for residential homes . What is “rent-to-rent”? “Rent-to-rent” is a setup where: A company (or individual) rents a residential property f

At Silver Oak Property, we want to make sure you’re confident about your rental choices. That’s why we’ve created a simple Rent...

For many tenants, making a rental feel like home means adding a personal touch – a splash of colour here, a few shelves there. As letting...

At Silver Oak Property, we’re here to support you during your tenancy. While we do not operate a 24/7 emergency call-out service, we want to make sure you know exactly what to do in case of a genuine emergency at your home. Below is a guide to help you understand what is  and isn’t  classed as an emergency, and how to deal with urgent situations when we are unavailable. 🚨What Counts as an Emergency? An emergency is a situation that poses an immediate risk to your health, saf

Combi boilers are a popular choice in UK rental properties due to their efficiency and compact design. However, like any heating system,...

As a contract-holder (a tenant), it’s important to understand the rules and guidelines regarding the use of chimneys and fireplaces in...

Your landlord must put your deposit in a government-backed tenancy deposit scheme (TDP) if you rent your home on an assured shorthold...

What is legionnaires’ disease? Legionnaires’ Disease is a pneumonia-like illness caused by legionella bacteria and is potentially fatal....

Did you know?    - About 200 people a year die in accidental fires in the home.    - Not having a working smoke alarm makes the risk of...

Every year, around 70 deaths and 350,000 injuries in UK homes are caused by faulty electrics and electrical equipment. Almost half of all...

Make sure your landlord is complying with the law. Your landlord has specific legal responsibilities when it comes to gas safety. Even if...

Sink, toilet, bathtub, shower & laundry drains Your contract requires you, the tenants, to use due precaution against the stoppage of...

We understand that you may be worried about asbestos and its possible dangers. When properly managed, asbestos does not pose a risk to...

Dampness and mold are common issues for landlords and tenants, regardless of the rental property's age. It's crucial for both parties to...

Introduction At Silver Oak Property, ensuring the safety and well-being of our tenants is our top priority. To help you settle in and stay informed, we provide every tenant with a comprehensive Tenancy Information Pack. This pack contains crucial information and guidelines to keep your living space safe, healthy, and comfortable. In this blog post, we'll walk you through the key sections of this pack and explain why they are important for you. Understanding Damp and Mould Dam

Renting a property with us is a straightforward process, and we're here to guide you through each step.