If your property has no electricity, please work through the following checks before arranging an electrician or reporting the issue. Many power outages are caused by supplier, meter or appliance issues rather than faults with the property's electrical installation. 1. Is the Entire Property Without Power? Please establish whether: The entire property is without power. Only certain rooms are affected. Only the lights are affected. Only the sockets are affected. A single appli

Arranging repairs relies on the contractor being able to access the property at the agreed time. If access isn’t available, it can delay the repair and may result in a call-out charge . This guide explains, in plain English, when a call-out charge may apply and how to avoid it. What is a call-out charge? A call-out charge is a fee a contractor may apply when they attend as booked but cannot carry out the work because there is no access or a no-show at the agreed time. When

From time to time we’re asked whether we let residential properties to businesses, companies, or “rent-to-rent” operators who then house staff, contractors, or other occupants. This post explains what rent-to-rent usually means, why it’s commonly requested, and why Silver Oak Property does not offer rent-to-rent or company let arrangements for residential homes . What is “rent-to-rent”? “Rent-to-rent” is a setup where: A company (or individual) rents a residential property f

At Silver Oak Property, we want to make sure you’re confident about your rental choices. That’s why we’ve created a simple Rent...

For many tenants, making a rental feel like home means adding a personal touch – a splash of colour here, a few shelves there. As letting...

At Silver Oak Property, your safety is our priority. If an emergency occurs, please follow the guidance below to protect yourself and the property. Office Hours Our office is open: Monday to Friday, 10:00am to 5:00pm. During office hours, please report all maintenance issues through the PayProp Tenant Portal. If you are unable to access the portal, you can contact us by telephone, text message, WhatsApp or email. Out of Hours Emergencies Outside office hours, you can still re

Combi boilers are a popular choice in UK rental properties due to their efficiency and compact design. However, like any heating system,...

As a contract-holder (a tenant), it’s important to understand the rules and guidelines regarding the use of chimneys and fireplaces in...

Your landlord must put your deposit in a government-backed tenancy deposit scheme (TDP) if you rent your home on an assured shorthold...

What is legionnaires’ disease? Legionnaires’ Disease is a pneumonia-like illness caused by legionella bacteria and is potentially fatal....

Did you know? - About 200 people a year die in accidental fires in the home. - Not having a working smoke alarm makes the risk of...

Every year, around 70 deaths and 350,000 injuries in UK homes are caused by faulty electrics and electrical equipment. Almost half of all...

Make sure your landlord is complying with the law. Your landlord has specific legal responsibilities when it comes to gas safety. Even if...

Sink, toilet, bathtub, shower & laundry drains Your contract requires you, the tenants, to use due precaution against the stoppage of...

We understand that you may be worried about asbestos and its possible dangers. When properly managed, asbestos does not pose a risk to...

Dampness and mold are common issues for landlords and tenants, regardless of the rental property's age. It's crucial for both parties to...

Introduction At Silver Oak Property, ensuring the safety and well-being of our tenants is our top priority. To help you settle in and stay informed, we provide every tenant with a comprehensive Tenancy Information Pack. This pack contains crucial information and guidelines to keep your living space safe, healthy, and comfortable. In this blog post, we'll walk you through the key sections of this pack and explain why they are important for you. Understanding Damp and Mould Dam

Renting a property with us is a straightforward process, and we're here to guide you through each step.