No Electricity in Your Property? Complete These Checks Before Reporting the Issue
- Silver Oak
- Jun 17
- 2 min read
If your property has no electricity, please work through the following checks before arranging an electrician or reporting the issue. Many power outages are caused by supplier, meter or appliance issues rather than faults with the property's electrical installation.
1. Is the Entire Property Without Power?
Please establish whether:
The entire property is without power.
Only certain rooms are affected.
Only the lights are affected.
Only the sockets are affected.
A single appliance is not working.
2. Check for a Local Power Cut
Before carrying out any further checks, see whether there is a reported power outage in your area.
You can check online at:
or
If there is a reported power cut, there is normally no need to arrange an electrician.
3. Check the Electricity Meter and Contact Your Supplier
Inspect the electricity meter and look for:
Error messages.
Warning symbols.
A blank display.
Loss of supply messages.
Low credit warnings on prepayment meters.
If possible, contact your electricity supplier before reporting the issue.
The supplier can often confirm:
Whether there is a fault with the meter.
Whether there is a supply issue affecting the property.
Whether there is a problem with the account.
Whether a smart meter has lost communication.
Many electricity issues are identified at this stage without the need for an electrician.
4. Check the Consumer Unit (Fuse Box)
Locate the consumer unit and check whether:
Any breaker has tripped.
Any switch is in the middle position.
The RCD has tripped.
If a breaker has tripped:
Unplug portable appliances.
Reset the breaker.
Reconnect appliances one at a time.
If the breaker trips again when a particular appliance is connected, that appliance may be faulty.
5. Ask a Neighbour
If possible, ask a neighbour whether they have electricity.
This can help determine whether the issue is isolated to the property or affects the wider area.
6. Take Photographs
Please take photographs of:
The electricity meter.
The consumer unit.
Any error messages.
Any tripped breakers.
These photographs can help identify the cause of the issue more quickly.
7. When Should an Electrician Be Contacted?
An electrician may be required if:
The supplier confirms there is no network or meter fault.
The property still has no power after the above checks.
Circuit breakers repeatedly trip.
There are signs of damage to the electrical installation.
Emergency Situations
Seek urgent assistance immediately if you notice:
Burning smells.
Smoke.
Sparking electrical equipment.
Exposed wiring.
Signs of fire.
Do not attempt further troubleshooting in these circumstances.
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